Introduction

At Aerovagon Aviation, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information. It also outlines your rights concerning your personal data.

Information We Collect

Personal Information

We collect various types of personal information to provide and improve our services. This includes:

• Contact Information: Name, address, email address, phone number.
• Identification Information: Passport details, national ID numbers.
• Payment Information: Credit/debit card details, billing address.
• Booking Information: Details about flights and services you book through us.
• Passenger Information: Names, contact details, and travel preferences of passengers you book flights for.

Usage Data

We collect information about how you interact with our website and services, including:

• Technical Information: IP address, browser type and version, device type, operating system.
• Usage Information: Pages visited, time spent on pages, clickstream data, search queries.
• Location Information: Geolocation data from your IP address or mobile device.

Communication Data

We may collect information from communications you have with us, such as:

• Emails, phone calls, and chat messages.
• Feedback and survey responses.
• Social media interactions.

How We Use Your Information

Service Provision

We use your personal information to:

• Process and manage bookings and payments.
• Communicate with you regarding your bookings and our services.
• Provide customer support and respond to inquiries.

Service Improvement

We use usage data and feedback to:

• Improve our website, services, and user experience.
• Develop new products and services.
• Conduct market research and analysis.

Legal Compliance

We use your information to comply with legal and regulatory requirements, including:

• Verifying your identity.
• Preventing fraud and other illegal activities.
• Responding to legal requests and government investigations.

Marketing

With your consent, we may use your contact information to:

• Send you promotional materials and newsletters.
• Inform you about special offers, promotions, and events.
• Personalize your experience with targeted advertisements.

You can opt out of marketing communications at any time.

Data Sharing

Service Providers

We share your personal information with third-party service providers who assist us in providing our services, including:

• Airlines and other travel service providers to fulfill your bookings.
• Payment processors to handle transactions securely.
• IT and data storage providers to manage and store data.

Legal and Regulatory Authorities

We may disclose your information to:

• Comply with legal obligations and regulatory requirements.
• Respond to legal processes and government requests.
• Protect our rights, privacy, safety, or property, and that of our users and the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted over the internet.
• Access Controls: We restrict access to personal data to authorized personnel only.
• Data Storage: We store personal data on secure servers with robust security protocols.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal obligations.
• Restriction: You can request restriction of processing under certain conditions.
• Objection: You can object to the processing of your data for direct marketing or based on legitimate interests.
• Portability: You can request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: You can withdraw your consent for data processing at any time.

To exercise these rights, please contact us at the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specifically:

• Booking Data: Retained for as long as necessary to manage bookings and for audit and compliance purposes.
• Payment Data: Retained as required by financial regulations and for audit purposes.
• Communication Data: Retained for as long as necessary to respond to inquiries and provide customer support.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use them to:

• Remember your preferences and settings.
• Provide personalized content and ads.
• Analyze website traffic and usage patterns.

You can control cookies through your browser settings and opt-out of certain cookies, but this may affect your ability to use some features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website. Your continued use of our services after such changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Aerovagon Aviation
Email: info@aerovagon.com

We are committed to addressing any concerns you may have and ensuring that your privacy is protected.